Refund & Return Policy

Refund & Return Policy

At electricgo-kart LLC we want you to be completely happy with your purchase. If something isn't right, here is how returns and refunds work.

30-day return window

You may request a return within 30 days of the delivery date. To be eligible, the item must be unused, in its original condition, and in its original packaging with all accessories, manuals, and chargers included.

How to start a return

  1. Email support@electricgo-kart.shop with your order number, the reason for the return, and photos if the item is damaged or defective.
  2. Our team will review your request within 1–2 business days and send you return instructions and, where applicable, a return shipping label.
  3. Pack the item securely in its original packaging and ship it back using the instructions provided. Items sent back without first requesting a return will not be accepted.

Return shipping costs

  • Damaged, defective, or incorrect items: we cover the return shipping cost and will send a replacement or issue a full refund.
  • Change of mind: the customer is responsible for return freight costs. Because go-karts ship as oversized freight, a restocking fee of up to 15% may apply to cover handling.

Damaged on arrival

Please inspect your delivery immediately. If the packaging or product is damaged, note it on the carrier's delivery receipt and contact us within 48 hours with clear photos. We will arrange a replacement part, a replacement unit, or a refund.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method through our secure payment processor, Stripe, within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

Exchanges

If you need a different model or color, the fastest way is to return the original item and place a new order once the return is approved.

Non-returnable items

  • Items that have been used, ridden, modified, or damaged by misuse
  • Items returned without original packaging or missing components
  • Gift cards and clearance / final-sale items

Order cancellations

Orders can be cancelled free of charge before they ship. Once an order has shipped, it is treated as a return and the return policy above applies.

Contact us

Email: support@electricgo-kart.shop
Phone: +1 (202) 893-9822
electricgo-kart LLC, 106 Monroe Street, Tallassee, Alabama 36078, United States