Refund policy

We accept returns within 30 days of delivery. Items must be unused, in original condition and in their original packaging with all accessories, manuals and chargers.

To start a return, email support@electricgo-kart.shop with your order number and reason. We reply within 1-2 business days with return instructions. Items returned without prior approval will not be accepted.

Damaged, defective or incorrect items: we cover return shipping and send a replacement or full refund. Please report damage within 48 hours of delivery with photos.

Change of mind: the customer covers return freight costs and a restocking fee of up to 15% may apply, as go-karts ship as oversized freight.

Refunds are issued to the original payment method through Stripe within 5-10 business days after we receive and inspect the item.

Non-returnable: used or modified items, items missing original packaging or parts, gift cards and final-sale items.

Orders can be cancelled free of charge before shipment.

electricgo-kart LLC, 106 Monroe Street, Tallassee, Alabama 36078, United States
support@electricgo-kart.shop | +1 (202) 893-9822