FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–2 business days and delivered in approximately 7–10 business days after dispatch. Go-karts ship as oversized freight, and the carrier will usually call you to schedule delivery.

Do you ship to P.O. boxes?

No. Freight shipments require a physical street address and a phone number.

Will the driver bring the go-kart inside?

Standard freight delivery is curbside. Please arrange for help if you need the item moved indoors.

How can I track my order?

You'll receive an email with a tracking number once your order ships. Freight tracking can take 24–48 hours to update.

What payment methods do you accept?

Checkout is processed securely by Stripe, which accepts major credit and debit cards. Your card details are encrypted and never stored on our servers.

Can I cancel or change my order?

Yes, as long as it hasn't shipped yet. Email support@electricgo-kart.shop with your order number as soon as possible.

What is your return policy?

You can return unused items in their original packaging within 30 days of delivery. See our Refund & Return Policy for full details.

My go-kart arrived damaged. What should I do?

Note the damage on the carrier's delivery receipt and email us within 48 hours with photos. We'll send replacement parts, a new unit, or a refund.

Is assembly required?

Most models arrive mostly assembled and need only minor setup such as attaching the steering wheel or seat and charging the battery. Instructions are included in the box.

How do I contact you?

Email support@electricgo-kart.shop or call +1 (202) 893-9822, Monday to Friday, 9 AM – 6 PM Central Time.